Before you use the card again.
- Stop recording to the affected card. Use another card for new photos or videos. Do not copy anything back onto the affected card.
- Do not format it again or accept a repair prompt. Repeating those steps is not a way to confirm that your photos are recoverable.
- Check independent copies. Look for previous imports, backups or another card with the same footage. Work on those copies rather than altering the affected card.
- Note how it was formatted. Tell us the camera or device, whether you used it afterward and whether a computer can detect the card. You do not need to upload private photos for booking.
Can formatted photos be recovered remotely?
Some logically damaged or formatted cards may be assessed remotely when a computer can detect them through a compatible card reader. Formatting method, subsequent writes and the card condition affect the outcome; no result can be promised before assessment.
A camera error by itself does not identify the failure. If the card is physically damaged, repeatedly disconnects or cannot be detected, repeated scans may be inappropriate. Stop and seek an assessment suited to that condition.
We provide remote software diagnosis and logical recovery. We do not provide physical card repair or laboratory recovery.
Preparing for your appointment.
Use a Windows PC or Mac and a compatible card reader. Have separate destination storage available if recovery proceeds. Tell us whether you need photos, video or other file types, without sending their private contents.
You remain in control of the remote session. We explain the proposed recovery scope and quote before you decide whether to proceed.
Free booking. A clear diagnostic fee.
Choose a time without paying. At the appointment, we provide payment instructions for the USD25 diagnostic fee. Diagnosis begins only after payment is confirmed.
The fee covers diagnosis even when remote recovery is not possible. If you approve the proposed recovery work, the full USD25 is credited toward the agreed final recovery fee. Recovery is not guaranteed.
You can cancel before diagnosis begins without a booking charge. Please give two days’ notice whenever possible. See our refund policy for payments already made.
Questions before you book.
Is the diagnostic appointment free?
Booking is free. The diagnosis costs USD25, paid immediately before work begins.
Do I need to ship my device?
Our service is remote. The device stays with you, connected to your Windows PC or Mac. Cases requiring physical recovery are outside our service.
Can I book after work?
Available appointments run on weekdays until midnight, New York time. Check the booking calendar for your local time and current availability.
Will I know the full recovery price first?
After diagnosis, we explain the proposed recovery scope and price. Recovery work starts only with your approval.