1. USD25 diagnostic fee
Booking is free. Pay USD25 immediately before diagnosis; we begin only after payment is confirmed. If you proceed with recovery, the full USD25 is credited toward the final fee.
2. After diagnosis
Once the diagnostic inspection is completed, USD25 is the diagnostic fee whether recovery is possible or not, including when you decide not to proceed with recovery. If you approve recovery, the full USD25 is credited toward the agreed final recovery fee.
3. Cancellation before inspection
Cancel before diagnosis without a booking charge. Please cancel at least 2 days ahead whenever possible. If you have already paid but diagnosis has not begun, the payment is eligible for a full refund.
4. How to cancel or reschedule
Use the cancellation or rescheduling link in your booking confirmation. Online changes are allowed until the scheduled appointment starts. A reschedule changes the appointment; it does not itself confirm a refund or a new payment.
5. No-shows and incomplete inspection
A no-show or the scheduled appointment ending does not by itself mean diagnosis was completed. No diagnostic fee is earned solely because an appointment was missed. Any payment review must use the actual inspection status.
6. If we cannot provide the inspection
If we cancel before diagnosis begins, no diagnostic fee is due. Any payment already collected for that inspection is eligible for a full refund.
7. Payment processing and confirmation
Canceling an appointment is separate from processing a refund or releasing an authorization. These payment actions may require manual processing. A cancellation email is not confirmation that money has been refunded. Your payment provider and bank determine when the refund or release appears.
8. Policy date
This policy applies to new bookings from October 6, 2026. Earlier bookings retain the policy provided when they were made.