1. $10 diagnostic deposit

The $10 payment secures the appointment and covers the initial remote diagnostic inspection.

2. If the device cannot be detected remotely

If the device remains completely undetected at the disk/device level after reasonable remote diagnostic checks, the remote case ends and the $10 is treated as the inspection fee.

3. If recovery is possible

If remote recovery is possible and you choose to proceed, the full $10 is credited toward the final recovery fee.

4. Cancellation before the appointment

Appointments cancelled or rescheduled at least 12 hours before the scheduled time are eligible for a refund of the $10 deposit, unless payment-processing fees are non-refundable under the payment provider's rules.

5. Late cancellations and no-shows

Cancellations less than 12 hours before the appointment and no-shows are not eligible for a refund of the $10 deposit.

6. Provider cancellation

If Remote USB Recovery cannot provide the booked diagnostic session for reasons on our side, the $10 deposit will be refunded or the appointment may be rescheduled at your choice.

7. Refund processing

Refunds may need to be processed manually through the payment processor and may take additional time to appear on your statement.

Refund & Cancellation Policy